Refund policy

Return & Refund Policy

Thank you for shopping with us at QE's Wild Harvest LLC! We’re committed to providing high-quality herbal products and an excellent customer experience.

All Sales Final on Food Products

Due to health and safety regulations, we do not accept returns or offer refunds on any consumable products, including teas, tinctures, powders, or any other edible items. This policy helps ensure the purity and integrity of our products for all our customers.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery. We’ll be happy to replace the item or issue store credit where appropriate. Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect product

Non-Food Items

For non-consumable products (like accessories or packaging), we may accept returns or exchanges on a case-by-case basis if the item is unused and in its original packaging. Return requests must be made within 14 days of delivery.

If you have questions about your order, feel free to reach out to us at zroot@qeswildharvest.com.